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Manager customer Support Department Apply Now
Softech Microsystems
Pakistan
Job Details
Category: Management Jobs in
Job Type: Full Time
Job Shift: Morning
Job Location: Karachi, Pakistan
Total Position: 1
Gender: Both  
Minimum Experience: 3 Year  
Minimum Education: Bachelors  
Salary: PKR. 30000 to 40000  
Apply By: Thu, 22 Sep 2016
Posted On: Mon, 22 Aug 2016
Job Description:
* Lead the team of Customer support
* Answering questions and provides assistance to potential and current customers
*Scheduling routing as per clients’ requirements/Complains on daily bases
* Coordinating and properly answer clients on e-mail regarding complains
* Responsible to maintain Daily Report of Sales and Performance
* Executing customer support Calls which will result in maximizing sale-in percentages
* Answering clients’ inquiries
* Up-selling and cross-selling while discussing the offered product with all customers
* Meeting or exceeding monthly / quarterly / annual customer support team goals
Demonstrating excellent oral and written communication skills
Using knowledge base / training material to resolve Customers concerns
* Cold Calling to Corporate Clients
Follow up the leads
* Working in a professional environment with a professional attitude
* Must Be committed to the work
* Must have quality to gain the work load
Skills Required:
* Leadership Skills
* Sales, Marketing, Customer Support
* Fluency in written & spoken English language
* Capability to understand and follow the procedures and advisesof customers accordingly
* Patience and anger management skills
 
 
 
 
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