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Technical Support Engineer Apply Now
INTECH Process Automation
Job Details
Category: Engineering Jobs in
Job Type: Full Time
Job Shift: Morning
Job Location: Karachi, Pakistan
Total Position: 1
Gender: Both  
Minimum Experience: 1 Year  
Minimum Education: Bachelors  
Salary: Depends upon Profile  
Apply By: Thu, 15 Nov 2018
Posted On: Mon, 15 Oct 2018
Job Description:
We are looking to hire an Application & Technical Support Engineer. Below are the core responsibilities that the incumbent shall perform;

- Works under the Lead Engineer or Project Manager or Sales Manager to execute assigned tasks related to the project
- Responsible of timely responding to every technical support request from customer.
- Responsible for responding, guiding and troubleshooting of technical problems over company provided telephone. Response range shall be 24 Hrs. and 7 Days a week.
- Responsible to mobilize to client’s site within 02 Hours (including after office hours, weekends and gazzeted holidays) for critical or plant wide problems.
- Responsible to mobilize to client’s site within one day for non-critical problems and routine maintenance.
- Responsible for sign off from customer for all time sheets and technical support reports.
- Since job is primarily focused on providing after sales services in South and especially in Karachi therefore candidate shall be resident of Karachi city.

- Manages and record keeping of all latest customer application backups

- Must possess customer oriented attitude and have capability of customer relationship management
- Responsible for active participation in DCS/PLC programming and HMI development for any project which lies under South Pakistan Territory

- Ensures that all deadlines are met.
- Responsible for overall satisfaction with the quality of the assigned tasks
- Finds solutions to the technical problems related to the project
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